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Terms and Conditions


Welcome to the Quinny website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Quinny relationship with you in relation to this website.
The supplier of the goods featured is Quinny, a trading name of Dorel UK Ltd.  Registered office Dorel UK Ltd, 77 Kings Way, London, WC2B 6SR.  Registered number 02186663 (England & Wales).
If you disagree with any part of these terms and conditions, please do not use our website.
* The content of the pages of this website is for your general information and use only.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trademarks reproduced in this website, which are not the property of, or licensed to the company, are acknowledged on the website.
* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
* From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We reserve the right to change these terms and conditions at any time without notice. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


In these Terms and Conditions the following words and expressions shall, unless the context otherwise requires, have the following meanings:
“the Company” (“us”)Dorel (UK) Limited;
“the Contract”  any contract for the sale of the Goods by the Company to the Customer;
“the Customer” (“you”)the person, firm or company whose order for the Goods (however given) is accepted by the Company; and
“the Goods” any goods forming the subject matter of the Contract, including parts and components of or materials incorporated in them.
“the website” and/or other website operated and controlled by Quinny for the online sale of the Products which has been accepted by Dorel UK Ltd as appropriate for the sale of the Products pursuant to this Agreement.

“the party”the company or the customer.

No contract shall come into existence until the Customer’s order for the Goods is accepted by the Company by (a) the Company’s written acceptance of the Customer’s order following payment in full of the order or (b) the delivery of the Goods to the Customer or (c) the delivery to the Customer of the Company’s invoice, whichever occurs first.

Please see the Ordering & Returns section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

We will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is an order confirmation or order acceptance from the company.

The completion of the contract between you and us will take place on dispatch to you of the goods ordered unless we have notified you that we do not accept your order or you have cancelled it.

We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.


The company will take payment from your credit or debit card via Sage Pay or PayPal account at the time you place your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Additional checks may be made by your credit / debit card supplier before the order can be accepted by us.  By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on this website at the time we receive your order plus any postage and packaging costs.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges.


This website is only for delivery of products to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man nor the Republic of Ireland. Goods may require signature upon delivery.

Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Dorel shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Terms and Conditions, the property in the Goods shall not pass to the Customer until the Company has received in cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Company to the Customer for which payment is then due.
Any claims that any Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company within 14 days of their delivery in line with our Ordering & Returns policy.
Any alleged defect in the Goods shall be notified by the Customer to the Company within 14 days of the defect coming to the Customer’s attention.
Any claim under this Term and Condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods.
The Company shall be afforded reasonable opportunity to investigate any claims made under this Term and Condition and the Customer shall, if so requested in writing by the Company, promptly return any Goods the subject of any claim in accordance with the Company’s returns policy.
Under no circumstances shall the Company have any liability of whatever kind for:
Any defects arising from fair wear and tear, willful damage, negligence, accident, improper use by the Customer or use by the Customer otherwise than in accordance with the instructions or advice of the Company or the manufacturer of any Goods, or from any instructions or materials provided by the Customer;
* any Goods which have been adjusted or repaired otherwise than by the Company or its authorised repairers;
* the suitability of any Goods for any particular purpose or use under specific conditions which were not known or communicated to the Company prior to the Contract coming into existence;
* any substitution by the Customer of any materials or components not forming part of the specification of the Goods agreed in writing by the Company;
* any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions contained in the Company’s website, all of which are for illustration purposes only and do not form part of the Contract

The Company shall have no liability to the Customer (other than liability for death or personal injury resulting from the Company’s negligence) for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract, or any negligence, breach of statutory or other duty of the Company or in any other way out of or in connection with the performance or failure to perform the Contract except in accordance with this Term and Condition
If the Customer establishes that any Goods have not been delivered, have been delivered damaged, are not of the correct quantity or do not comply with their description, the Company shall, at is option, replace the said Goods with similar goods, allow the Customer credit for the invoice value thereof or repair any damaged Goods.
No claim shall be made against the Company if the Goods have been adjusted or altered in any way other than by the Company.
The Distance Selling Regulations give you the right to cancel this contract after your order has already been dispatched, if you notify us in writing no longer than 7 working days after your receive the Products, and that you have taken reasonable care of the Products and not used them.  
For the benefit of our customers we have extended this period of 7 working days to 14 working days.  
For all information on returns please follow the procedures set out in the Ordering & Returns section.
The Company shall not be liable for any failure in the performance of any of its obligations under the Contract caused by factors outside its control.
The Contract shall be governed by and construed in all respects in accordance with the laws of England and the Company and the Customer hereby agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute relating to the Contract.

All notices, documents, consents, approvals or other communications (“Notices”) to be given under the contract shall be in writing and shall be served personally or by first class letter posted, or by facsimile to the party being served at the address for that party set out in the Contract or to such alternative address as may be notified in writing for this purpose in accordance with the provisions of this Term and Condition.  Any notices served personally shall be deemed served at the time of such service, and Notice sent by post shall be deemed to have been fully served 48 hours after the time of transmission if transmitted during normal business hours at the location of the recipient and I not so transmitted then at the start of normal business hours on the next business day commencing at such location after the time at which the transmission was made, subject to evidence of successful transmission to the party being served.  
We recommend you print out a copy of these terms and conditions for future reference.
If you have any questions regarding the Quinny website, please see the contact us section.